Virtual Assistant - Guest Booking
H
HuzzleHospitality
South Africa. Philippines. Morocco. Mexico. Argentina. Colombia, strictly aligning with UK business hoursFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and verbal English communication skills
- Experience
- 2+ years of experience
Requirements
- 2+ years of experience in hospitality, guest relations, or booking management.
- Proven experience managing both hotels/B&Bs and short-term rental properties.
- Advanced hands-on experience with Guesty and Uplisting.
- Strong understanding of OTAs including Airbnb, Booking.com, and Expedia Group.
- Experience handling OTA disputes, cancellations, and guest resolution processes.
- Excellent written and verbal English communication skills.
- Highly organized, proactive, and capable of managing multiple properties independently.
- Comfortable working fully remote while strictly aligning with UK business hours.
- Experience using hotel channel managers such as SiteMinder.
- Familiarity with dynamic pricing tools such as PriceLabs or Beyond Pricing.
- Experience with hospitality automation tools and workflow optimization.
- Background in luxury hospitality, boutique hotels, or premium guest services.
Responsibilities
- Serve as the primary point of contact for guests before, during, and after their stay, ensuring prompt and professional communication across multiple channels.
- Manage guest requests including early check-ins, special accommodations, access support, and property-related inquiries.
- Handle guest complaints, urgent issues, and after-hours support with professionalism and efficiency.
- Coordinate with housekeeping, maintenance teams, local hosts, and on-site hotel staff to resolve operational and guest-related concerns.
- Monitor and respond to guest reviews across Airbnb, Booking.com, Expedia, Google Reviews, and other booking platforms.
- Manage reservations, calendar availability, and rate synchronization using Guesty and Uplisting.
- Oversee listings and inventory across Airbnb, Booking.com, Expedia, and direct booking channels.
- Process cancellations, booking amendments, no-shows, and rebooking requests accurately while adhering to company policies.
- Prevent overbookings and efficiently manage room and apartment allocations across the portfolio.
- Handle OTA disputes, guest claims, and chargeback cases professionally and effectively.
View Full Description & ApplyYou'll be redirected to the employer's site
