Business Value Consultant
Remote - USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Five or more years of experience
- Required Skills
- Project ManagementData AnalysisPresentation skillsClient relationship managementCross-functional collaboration
Requirements
- Bachelor's Degree in Business Administration, Communications, or a related field of study, or equivalent experience
- Five or more years of experience in professional services, SaaS customer success, or equivalent communications experience, preferably within an organization with $100M+ in ARR.
- Demonstrated client relationship, communication, and presentation skills.
- Ability to successfully collaborate internally with multiple teams
- Ability to develop and execute data-driven strategies to drive business growth and customer success.
- Demonstrated experience owning the full value lifecycle, from discovery and diagnostic through business case development, executive presentation and post-sale validation
- Excellent analytical and problem-solving skills, with the ability to analyze datasets, identify trends, and translate findings into actionable strategies.
- Experience building business cases, ROI models, or value frameworks grounded in customer data, not assumptions.
- Strong business acumen and strategic thinking, with the ability to understand business objectives and align analytics initiatives to support them.
- Strong project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline.
- Operational knowledge of internal communication or HR platforms, including Microsoft 365, SharePoint, Intranets, HRIS vendors, employee engagement vendors, or similar platforms preferred.
Responsibilities
- Offer comprehensive best practice guidance to customers at various stages of their journey by facilitating workshops and working sessions that help them maximize the value of the Firstup platform.
- Assist customers in establishing a data strategy to track progress toward and achievement of KPIs associated with Positive Business Outcomes.
- Present strategic recommendations and insights to customer stakeholders, including senior leaders, helping connect communication strategies and platform use cases to broader organizational priorities, business outcomes, and measurable value.
- Collaborate closely with customers to develop and execute a content strategy that maximizes the impact of the Firstup platform.
- Collaborate with Customer Success Managers (CSMs) within pods to proactively identify and mitigate risks in Enterprise accounts through expert communications guidance, strategic consultation, and ongoing support.
- Partner with the Presales team to showcase the company’s unique differentiation in communications design, strategy, and business impact, contributing to the acquisition of new business and successful deal closures.
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