Customer Support Engineer
This role can be located anywhere in the United Kingdom or SpainFull-TimeSenior
Salary52,000 EUR - 111,000 GBP per year
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Job Details
- Experience
- Minimum of 5 years of experience in a related field
- Required Skills
- AWSPythonGCPJavaKubernetesTypeScriptAzureGoProblem SolvingDevOpsTerraformTroubleshootingScriptingCloudFormation
Requirements
- Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting.
- Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK.
- In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes.
- Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java.
- Experience using AI-powered support tools and assistants (e.g., LLM-driven troubleshooting tools, AI agents, or copilots) to accelerate customer issue resolution, improve diagnostic accuracy, and enhance knowledge base contributions.
- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues.
- Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA).
- Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences.
- Self-motivated and able to work independently as well as collaboratively in a team environment.
- Strong attention to detail and a commitment to delivering high-quality customer support.
Responsibilities
- Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts.
- Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics.
- Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues.
- Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies.
- Participate in on-call rotations to provide after-hours support when necessary.
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