Support Engineer - US East [IC2]

New

We hire almost anywhere in the world and we don’t have a location requirement for this role., 9:00am - 5:00pm ESTFull-TimeJunior

SalaryAt least 84,800 USD per year

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Job Details

Profound curiosity to figure out why something works the way it does / to learn more
Working experience with Unix/Linux and/or Bash
Working experience with Kubernetes containerized solutions
Working experience with code hosts such as GitHub, GitLab and BitBucket
Strong understanding of databases, especially SQL
Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
Experience collaborating with cross-functional teams to solve difficult problems for customers
Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)
Some experience using Large Language Models (LLMs) and AI tooling, and how they work
2+ years experience in a similar role

Learn about our product, our value propositions, our customers, our team, and our practices.
Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.
Meet for an initial chat with the teammates you will work with most
Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).
Work with customers to troubleshoot and solve reported issues
Contribute to improving our product and handbook documentation
Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...)
Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product

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