Bilingual Medical VA - Reception & Scheduling Support
W
Winning AssistantsHealthcare, Medical
Mexico. Colombia. Argentina. Costa Rica. El Salvador. Venezuela, Bolivarian Republic of
Preferred Candidate Location: Latin America, 9:00 AM – 5:00 PM PDT
Friday: 9:00 AM – 2:00 PM PDTFull-Time
Salary6 - 7 USD per hour
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Job Details
- Languages
- Bilingual (Spanish-English)
- Required Skills
- Customer service
Requirements
- Previous healthcare or medical office experience required
- Experience with insurance verification and eligibility checks required
- Bilingual Communication (Non-Negotiable)
- Fluent in both Spanish and English
- Strong verbal and written communication skills
- Familiarity with medical terminology and healthcare workflows
- Experience handling patient calls and scheduling
- Knowledge of eligibility checks and insurance documentation processes
- Calm, professional, and patient-focused phone demeanor
- Ability to manage high call volumes efficiently
- Comfortable learning and navigating EHR/EMR systems
- Ability to multitask across multiple platforms
- Reliability & Flexibility
- Comfortable assisting with occasional after-hours/weekend voicemail monitoring
- Strong follow-through and accountability
Responsibilities
- Answer incoming patient calls professionally and efficiently
- Manage high call volume for the Glendale office
- Route calls appropriately based on patient needs (medication refills, referrals, scheduling, etc.)
- Ensure no patient concern or voicemail goes unanswered
- Monitor and respond to urgent after-hours/weekend voicemails when needed
- Schedule and confirm patient appointments
- Verify insurance eligibility and benefits
- Upload insurance documentation into the system
- Follow clinic workflows and documentation standards
- Follow up on patient concerns and insurance-related issues
- Ensure Medi-Cal verification is saved and uploaded accurately and on time
- Support general front desk administrative workflows
- Maintain HIPAA compliance and confidentiality standards
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