Client Support & Scheduling Specialist
Costa Rica. Mexico. Colombia. Based in Latin America, U.S. Business HoursFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent, professional English with a neutral or clear accent
- Required Skills
- Customer serviceMultitasking
Requirements
- Based in Latin America
- Fluent, professional English with a neutral or clear accent
- Strong and confident phone communication skills
- Experience in appointment setting
- Experience in customer service
- Experience in scheduling
- Experience in client support
- Experience in administrative coordination
- Experience using CRM systems
- Strong organization and multitasking abilities
- Comfortable working U.S. business hours
- Ability to work independently with minimal supervision
Responsibilities
- Handle inbound and outbound calls professionally and confidently
- Respond quickly to new leads and inquiries
- Follow up consistently to maximize appointment conversions
- Qualify leads based on company criteria
- Guide prospects through the scheduling process
- Schedule appointments between prospects and internal teams
- Manage calendars and avoid scheduling conflicts
- Maintain accurate lead records inside the CRM
- Log: calls, notes, appointment updates, follow-ups
- Support day-to-day administrative coordination
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