Customer Support Agent

B2spinIGaming or social casino

Location: Argentina Secondary Locations: Brazil, Uruguay, Colombia, Costa Rica, Mexico Workplace: RemoteFull-TimeJunior

Salary not disclosed

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Job Details

Minimum 2+ years in a customer service role within the iGaming or social casino industry
Experience handling escalations and mentoring junior agents
Bachelor’s degree preferred, or at least 2 years of college education
Proficient in Zendesk and general IT systems
Strong communication and presentation skills in English (written and spoken)
High emotional intelligence and the ability to adapt to a variety of personalities
Exceptional multitasking, prioritization, and time-management skills
Customer-centric, proactive, and able to work independently without close supervision
Self-provided laptop/PC (Intel i5 4th Gen or higher, Windows 10 or newer)
Minimum 8 GB RAM
Minimum 1 GB available HDD space
Reliable Ethernet connection with 10 Mbps upload/download speeds (plus backup connection)
USB noise-canceling headset and webcam for meetings

Deliver outstanding service by addressing customer inquiries with professionalism and empathy across multiple channels (email, chat, phone).
Investigate and resolve customer complaints by identifying issues, determining root causes, and implementing effective solutions.
Manage complex or high-priority customer issues and guide junior agents through difficult situations.
Recommend relevant products or services by analyzing customer feedback and usage trends.
Go the extra mile to enhance customer satisfaction and promote brand loyalty.
Maintain accurate and detailed logs of all customer interactions and update customer records.
Consistently meet or exceed team KPIs and SLAs in a remote, metrics-driven environment.
Share best practices and contribute ideas to enhance customer support operations.

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