Senior Client Experience Manager (German Speaking)

UpvestFintech

Work from any of our hubs in Berlin, London or Tallinn hybrid or remotely across EuropeFull-TimeSenior

Salary not disclosed

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Job Details

6+ years of experience in client-facing roles within, investments or banking.
Experience in working with large financial institutions and a natural comfort with complexity.
Professional fluency in German and English.
Proficiency in AI tooling is a significant advantage.
Deep familiarity with the financial industry or regulated environments.
Previous experience with or strong interest in software-/infrastructure-as-a-service products (e.g., Banking-as-a-Service etc.)
A "client-first" mindset with the ability to solve problems pragmatically and efficiently.
Strong stakeholder management skills.
A proactive approach to mentoring, acting as a sparring partner for leadership, and thriving in an autonomous, high-growth setup.

Enable Europe’s leading Fintechs to deliver flawless investment experiences.
Take full ownership of day-to-day operational relationship management as a senior support counterpoint to Europe’s top financial institutions in utilising Upvests investment API.
Oversee exceptional support delivery via Zendesk, Slack and weekly check-ins, acting as the first escalation point for complex operational and administrative issues.
Manage our Service Level Agreements (SLAs), identifying systemic points for improvement to ensure smooth business-as-usual (BAU) operations.
Serve as the chief internal advocate for client interests and queries, collaborating with Product, Engineering, and Operations teams to resolve requests.
Set the standards for client communication, ensuring transparency and trust through both ad-hoc and structured weekly, monthly and quarterly touchpoints.

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