Onboarding Specialist
M
MediaRadarAdvertising technology
Workable workplace: remote Workable remote: True Workable locations: Pakistan, EST HoursFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementSalesforceOrganizational skillsInterpersonal skillsMS OfficeCustomer SuccessSaaSGoogle Workspace
Requirements
- Experience in client-facing or customer success roles, preferably in SaaS, advertising, or media.
- Strong communication and interpersonal skills with the ability to build trust and credibility quickly.
- Demonstrated organizational and project management skills to manage multiple clients and timelines simultaneously.
- Proficiency in tools like Salesforce, Zoom, and MS Office/Google Suite.
- Familiarity with digital media, publishing, or advertising technology is a plus.
Responsibilities
- Own the client relationship from the point of sale through Customer Success handoff (first 90 days).
- Lead client kickoff calls, product trainings, chairsides, 30- and 60-day adoption calls, and partnership reviews.
- Develop a deep understanding of publishers’ business needs and align MediaRadar’s platform with their goals.
- Support clients in defining success milestones and achieving value with a high-touch, hands-on approach that builds confidence and independence.
- Monitor client usage, proactively identify disengaged accounts or users, and drive re-engagement efforts.
- Provide educational materials and best practices to help clients maximize outcomes.
- Track and manage all onboarding activities in Salesforce.
- Update onboarding status, oversee client setup, and accurately log client goals, use cases, and interactions.
- Confirm client satisfaction and adoption at the end of the onboarding process.
- Seamlessly transition the partnership over to the account team with full context and documentation.
- Run point on centralized segment outreach initiatives and collaborate with client partners towards targeted customer engagement
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