- Serve as the primary technical point of contact for assigned client accounts
- Coordinate and support remote deployment of automation solutions in client environments
- Configure environments, credentials, permissions, and connectivity settings required for implementation
- Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share
- Monitor production automation activity, queue health, scheduled jobs, and execution performance
- Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues
- Maintain strong ongoing client relationships through responsive communication
- Document implementations, recurring issues, and troubleshooting steps
- Participate in an on-call rotation for after-hours and weekend support coverage
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