- Establish and manage implementation plans, milestones, dependencies, and go-live schedules.
- Lead discovery sessions to map current-state pharmacy processes and workflows.
- Translate operational pharmacy workflows into clear, structured requirements for technical teams.
- Coordinate communication across pharmacy staff, internal technical teams, and Customer Success Managers.
- Execute internal QA testing to validate solutions against documented requirements before customer presentation.
- Identify project risks, blockers, and process exceptions to ensure timely go-live.
Project ManagementQuality AssuranceStakeholder management