Lead UX Researcher
K
Koru UX Design LLPHealthTech
Workable locations: India, cross-timezone constraintsFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 7–11 years of hands-on UX research experience, with at least 3 years in a lead or senior capacity
- Required Skills
- Stakeholder managementFinanceSaaS
Requirements
- 7–11 years of hands-on UX research experience, with at least 3 years in a lead or senior capacity
- Direct experience conducting research for enterprise or B2B products — SaaS, healthcare, automation, finance, or complex internal tools
- Strong stakeholder management: you can run alignment sessions, address and refine poorly scoped briefs, and earn trust with senior client-side stakeholders
- Proven ability to handle ambiguous, open-ended briefs in a consultancy or agency context — you structure what's unclear and find ways to begin
- Experience building research operations infrastructure — templates, frameworks, or process improvements that benefited a team, not just your own practice
- Comfort working with US-based users and stakeholders, adapting communication and recruitment to cross-timezone constraints
- Excellent written and verbal communication — crisp reports, confident presentations, and the ability to facilitate a mixed-stakeholder room
Responsibilities
- Lead end-to-end research across discovery, validation, and usability phases — from framing the brief to stakeholder readout
- Design and run studies across methods: stakeholder interviews, discovery sessions, usability tests, diary studies, and co-creation workshops
- Synthesise complex findings into strategic outputs: journey maps, service blueprints, opportunity frameworks, and research reports calibrated to client context
- Design research for AI-powered products — evaluating trust calibration, user mental models, and failure-mode discovery — using simulation-based stimuli where appropriate
- Lead pre-research alignment sessions to surface stakeholder assumptions and close scope gaps before fieldwork begins
- Serve as the research voice in client-facing conversations; translate findings for product owners, engineering leads, and program managers
- Proactively identify new research opportunities within ongoing engagements and make a case for scope extension or follow-on phases
- Mentor junior researchers and UX designers on research craft through embedded coaching on live projects
- Own ResearchOps infrastructure: explorator and evaluative research frameworks, templates, and tooling that scales across the vertical
- Bring a point of view on emerging research methods, tools, and AI product evaluation approaches
- Contribute to Koru's research practice model — how we staff engagements, scope research phases, and frame research value to clients
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