Lead Technical Writer (SaaS / GenAi / Analytics)
Remote (India)Full-TimeLead
Salary2,500,000 - 3,000,000 INR per year
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Job Details
- Experience
- 7+ years of experience
- Required Skills
- Artificial IntelligenceData analyticsSaaS
Requirements
- Bachelor’s degree in Technical Writing, Instructional Design, Communications, Computer Science, or related field
- 7+ years of experience in technical writing, product education, or content strategy
- Experience working with SaaS, AI, or data analytics products
- Experience using AI-powered documentation or content creation tools
- Experience with LMS platforms and interactive learning tools
- Strong writing and editing skills with ability to simplify complex technical concepts
- Experience creating product documentation, API documentation, and user guides
- Ability to analyze user engagement data and improve educational content
Responsibilities
- Develop and execute a Gen AI-powered product education strategy
- Build structured learning paths and training resources for different user personas
- Own end-to-end technical documentation including user guides, API docs, and help content
- Implement AI-assisted workflows to scale documentation and knowledge content
- Design onboarding materials, quick-start guides, and feature deep dives
- Build and launch Savant’s Analytics Academy with courses and certifications
- Collaborate with Product, Engineering, Support, Customer Success, and Marketing teams
- Track engagement with educational content and improve learning experiences using feedback and analytics
- Conduct webinars, training sessions, and interactive learning programs
- Experiment with AI-driven documentation, interactive guides, and knowledge systems
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