- Lead end-to-end research across discovery, validation, and usability phases — from framing the brief to stakeholder readout
- Design and run studies across methods: stakeholder interviews, discovery sessions, usability tests, diary studies, and co-creation workshops
- Synthesise complex findings into strategic outputs: journey maps, service blueprints, opportunity frameworks, and research reports calibrated to client context
- Design research for AI-powered products — evaluating trust calibration, user mental models, and failure-mode discovery — using simulation-based stimuli where appropriate
- Lead pre-research alignment sessions to surface stakeholder assumptions and close scope gaps before fieldwork begins
- Serve as the research voice in client-facing conversations; translate findings for product owners, engineering leads, and program managers
- Proactively identify new research opportunities within ongoing engagements and make a case for scope extension or follow-on phases
- Mentor junior researchers and UX designers on research craft through embedded coaching on live projects
- Own ResearchOps infrastructure: explorator and evaluative research frameworks, templates, and tooling that scales across the vertical
- Bring a point of view on emerging research methods, tools, and AI product evaluation approaches
- Contribute to Koru's research practice model — how we staff engagements, scope research phases, and frame research value to clients
Stakeholder managementFinanceSaaS