Customer Support & Operations Manager
T
talentCTechnology
Location: Ukraine (required)., flexible scheduling across time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Upper-Intermediate English or higher
- Experience
- 1–3 years of experience
- Required Skills
- ShopifyWritten communicationTroubleshootingCustomer supportGoogle WorkspaceZendeskQuickBooks
Requirements
- Upper-Intermediate English or higher.
- 1–3 years of experience in customer support, operations, administrative coordination, or related roles.
- Hands-on experience with Shopify (required).
- Experience with Zendesk or similar support platforms (strong advantage).
- Strong written communication skills.
- High attention to detail and accuracy.
- Ability to troubleshoot and explain solutions clearly.
- Comfortable working with digital tools (Google Workspace, ClickUp, QuickBooks, CRM systems, etc.).
- Ability to manage multiple tasks and prioritize effectively.
- Structured, proactive, and customer-oriented mindset.
Responsibilities
- Handle customer inquiries via Zendesk, email, and chat.
- Guide customers through product setup, usage, and basic troubleshooting.
- Maintain structured ticket documentation, tagging, and categorization.
- Escalate technical or operational issues to the relevant teams with clear context.
- Manage order processing in Shopify and internal systems.
- Prepare invoices and related operational documentation.
- Maintain accurate operational and product data across internal tools and systems.
- Contribute to Knowledge Base, FAQ, and customer support documentation updates.
- Support CRM data maintenance and internal process organization.
- Assist with improving internal workflows and operational processes.
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