Spanish Speaking Customer Service Representative for Fashion & Luxury Brand
M
Mercier ConsultancyFashion & Luxury
Workable locations: GreeceFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluency in Spanish and English
- Required Skills
- Customer serviceAttention to detailOrganizational skillsInterpersonal skills
Requirements
- Fluency in Spanish and English, with excellent communication and interpersonal skills
- Strong customer service orientation with attention to detail
- Previous experience in customer service, particularly in fashion, luxury, or retail sectors, is preferred
- Ability to manage multiple customer inquiries efficiently
- Detail-oriented with strong organizational skills
- Passion for fashion and luxury brands, with a commitment to delivering exemplary client experiences
- Familiarity with customer support software and CRM systems is an advantage
Responsibilities
- Deliver outstanding customer service in Spanish concerning fashion and luxury brand inquiries
- Assist customers with product information, order placement, shipping, and returns
- Handle and resolve customer complaints professionally and promptly
- Maintain detailed and accurate records of customer interactions in the CRM system
- Collaborate with internal teams to ensure efficient order fulfillment and customer satisfaction
- Collect and relay customer feedback to support continuous improvement of products and services
- Stay informed about the latest trends in fashion and luxury markets
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