Key Account Leader
New
A
AxonSoftware, Law Enforcement
MN, IA, WY, ND, SDFull-TimeSenior
Salary82,650 - 132,240 USD per year
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Job Details
- Experience
- Minimum of 5 years of demonstrated successful customer facing Software (SaaS / Cloud) Sales Experience
- Required Skills
- SalesforceSaaSCRM
Requirements
- Minimum of 5 years of demonstrated successful customer facing Software (SaaS / Cloud) Sales Experience
- Minimum of 3 years’ experience managing a book of business of Major Accounts
- Solution or consultative sales experience working within complex sales processes
- Data management experience using Salesforce (preferred) or similar CRM
- Strong understanding of Cloud and SaaS
- Able to travel 70% + (3-4 days a week on the road) including overnight travel
- Able to clearly and directly articulate complex solution offerings across technical and non-technical audiences
- Startup experience & some vertical experience
- Law Enforcement / Public Safety experience
- Team Player: collaborate with various team members regularly
- Ready to own & drive the territory
Responsibilities
- Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives
- Develop and maintain client relationships to ultimately drive revenue growth
- Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
- Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
- Cultivate customer relationships and ensure effective service delivery to accounts
- Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
- Work with and bring in experts/specialists where required
- Oversee and know all account activities for your book of business
- Own account relationship and drive overall customer satisfaction for assigned accounts
- Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
- May provide customer product training as necessary
- Accountable for individual expense budget management
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