Key Account Manager
New
A
AffirmFinTech, E-commerce
USA (CA, WA, NY, NJ, CT) / USA (all other U.S. states)Full-TimeManager
Salary175,000 - 237,500 USD per year OTE
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Job Details
- Experience
- 6-10 years
- Required Skills
- Salesforce
Requirements
- Bachelor’s degree
- 6-10 years of B2B client-facing experience in a high-tech environment
- Evidence of account growth/impact
- Experience negotiating and closing large, complex commercial contracts for F100 companies
- Strong written and verbal communication skills, including the ability to give compelling presentations
- Experience in leading cross-functional projects with a high attention to detail
- Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence
- Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders
- Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
- Comfortable using Salesforce
- Comfortable using standard BI tools
Responsibilities
- Act as a SME and team lead across omni-retail for best practices on managing accounts, driving outcomes and building relationships.
- Oversee a portfolio of key accounts and be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
- Lead and execute account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
- Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
- Orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
- Manage customer health to ensure overall customer satisfaction and business results.
- Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants.
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