Deployment Strategist, Public Sector
New
United States, most overlap between 7am–5pm PTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3–5+ years of experience
- Required Skills
- Artificial Intelligence
Requirements
- 3–5+ years of experience working directly within or alongside government regulatory agencies (e.g., FINRA, CFTC, SEC, IRS, OCC, FinCEN) - or in customer success, deployment, consulting, or account management roles where the primary customer base was government or regulatory bodies.
- Practical experience with or strong interest in blockchain analysis, virtual currencies, and investigative/compliance tools.
- Experience structuring problems and identifying the most critical issues to prioritize in complex regulatory environments.
- Ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing.
- Demonstrated AI fluency — ability to build and deploy workflow-driven AI solutions (e.g., copilots, automated trackers, bots) beyond basic summarization.
- Comfort operating in a fast-paced, remote-first environment where priorities can shift quickly.
Responsibilities
- Act as a trusted advisor for regulator customers, helping them maximize the effectiveness of TRM’s blockchain intelligence tools within their compliance, enforcement, and investigative workflows.
- Onboard new regulator customers and drive utilization milestones within 60 days, tailoring training and enablement to each agency’s unique regulatory mandate.
- Build and maintain strategic relationships with economic buyers at regulator agencies, connecting them to TRM executive leadership within the first 90 days.
- Develop and launch self-serve resources (regulator playbooks, onboarding guides, FAQ copilots) to scale support and reduce time to value across the regulator segment.
- Identify recurring regulator use cases and deliver scalable solutions (chatbots, workflow templates, standard query sets) that can be reused across multiple customers.
- Monitor customer usage, detect adoption gaps, and execute proactively to maintain ~90%+ retention and identify expansion opportunities.
- Serve as the Voice of the Customer for the regulator segment, surfacing product feedback and feature requests to Product and Engineering.
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