- Own a portfolio of client relationships, serving as the primary point of contact and strategic advisor for senior stakeholders.
- Build deep, lasting trust with clients by understanding their goals, pressures, and organizational dynamics — and showing up as a consistent, reliable partner.
- Serve as a trusted digital advisor to senior stakeholders, balancing big picture vision with practical, results-driven recommendations.
- Guide clients toward confident decision-making, especially when the path forward is unclear or complex.
- Act as both a visual and verbal storyteller — communicating insights with clarity, empathy, and strategic depth.
- Contribute to new business efforts by leading pitch narratives, proposals, and strategic frameworks, and by building chemistry with prospective clients in presentations.
- Translate research — both your own and research provided by cross-disciplinary teams — into clear, actionable strategic deliverables, including digital strategy recommendations, roadmaps, personas, user journeys, value propositions, information architecture, and user experience direction.
- Direct discovery activities — including stakeholder interviews, competitive analysis, and opportunity assessments — and partner with researchers and strategists to ensure findings translate into clear strategic direction.
- Define strategies for websites, digital products, and experiences that align customer needs with business goals and technology capabilities.
- Develop high-impact presentations and strategic deliverables that inspire clients and equip cross-functional teams with clear direction.
- Partner closely with designers, creatives, technologists, content strategists, and analysts to shape cohesive, integrated digital strategies.
- Lead teams through ambiguity by establishing direction, clarifying decisions, and maintaining momentum even when details continue to evolve.
- Stay ahead of emerging trends — especially in AI, digital transformation, and experience strategy — while bringing forward insights that elevate our work.
Artificial Intelligence