Call Center Agent
New
T
T3 Services GroupResidential HVAC, Plumbing, & Electrical services
United States, CSTFull-TimeMiddle
Salary20 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ year of customer service experience
- Required Skills
- Microsoft OfficeGoogle Workspace
Requirements
- HS Diploma or GED
- 2+ year of customer service experience in a phone based role
- Experience working in the home services industry preferred
- Multitask by completing phone and computer work simultaneously
- Capability to type at least 40 WPM
- Proficiency with Microsoft Office or Google Suite
- Clear, kind, and energetic phone presence
- Ability to work fast paced and remain organized
- Must be very independent and reliable
Responsibilities
- Answer inbound calls and schedule service appointments
- Respond to and resolve voicemail messages, abandoned and missed calls from customers
- Respond to customer requests (email, webchat, text) to resolve issues
- Deliver call scripts clearly, be compelling, and personable
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information
- Communicate with dispatch to ensure customers receive 5 Star Service
- Provide additional support to the team as needed
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