Bilingual Healthcare Call Center Representative (Spanish Speaking)
New
P
Pair TeamHealthcare
100% remote within the United States, Pacific Time business hoursFull-TimeMiddle
Salary23 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 1+ years
- Required Skills
- Microsoft ExcelGoogle WorkspaceSlack
Requirements
- 1+ years of professional experience, preferably in case management, care coordination, or healthcare call center setting
- Bilingual in English and Spanish
- Strong understanding of cultural fluency and the ability to build trust with diverse populations
- High degree of empathy and ability to remain patient when faced with adversity
- Demonstrated ability to work collaboratively in a multidisciplinary care team
- Excellent organizational skills and attention to detail
- Strong technical skills and comfort learning new systems
- Experience with Google Suite
- Experience with Slack
- Experience with CRM databases
- Experience with basic Excel, Word, email, and video conferencing
- Reliable, HIPAA-compliant workspace with a stable internet connection for documentation and team communication
Responsibilities
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with members to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals’ continuation with the program
- Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
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