- Answer inbound calls and schedule service appointments
- Respond to and resolve voicemail messages, abandoned and missed calls from customers
- Respond to customer requests (email, webchat, text) to resolve issues
- Deliver call scripts clearly, be compelling, and personable
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information
- Communicate with dispatch to ensure customers receive 5 Star Service
- Provide additional support to the team as needed
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