Channel Sales Support Agent (Reseller)
New
B
BlockFinTech
US and CanadaFull-TimeMiddle
Salary89400 - 167400 USD per year
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Job Details
- Experience
- 1–2 years
- Required Skills
- SalesforceHubSpotGoogle Workspace
Requirements
- 1–2 years in sales support, channel management, technical support/implementation, or customer service
- Experience with CRM systems (Salesforce, HubSpot, or similar)
- Proficiency in Google Workspace and AI tools
- Familiarity with B2B sales processes and sales cycle management
- Basic understanding of sales reporting and analytics
- Experience working with self-employed contractors, distributors, sellers, or channel partners (preferred)
Responsibilities
- Act as the main point of contact for US and Canadian partnership teams, responding to inquiries within agreed SLA timeframes
- Build and maintain strong working relationships with resellers and sales teams
- Provide product knowledge, pricing information, sales collateral, and technical guidance
- Work with internal teams across the business to resolve sales inefficiencies and remove blockers
- Identify recurring problems and partner with management to implement lasting solutions
- Provide phone and face-to-face support when needed
- Maintain and update sales documentation, playbooks, and resource libraries
- Process commission calculations for US and CA sales teams in coordination with finance
- Keep systems and information current so teams always have what they need
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