Sales Support Specialist Manager - Americas
T
TwilioSaaS
Remote - USFull-TimeManager
Salary116960 - 171900 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceAnalytical Skills
Requirements
- 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
- 2+ years of direct people management experience with a focus on coaching and professional development.
- Proven technical proficiency in Salesforce, CPQ workflows, and deal desk mechanics.
- Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.
- Experience managing remote or distributed teams across both North America and Latin America (desired).
- Proficiency in Spanish or Portuguese is a plus but not required.
- Direct Sales experience as an Account Executive, or equivalent (desired).
Responsibilities
- Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
- Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
- Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
- Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
- Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.
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