Cold Email Specialist
Colombia. Mexico. Brazil, U.S. time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIs
Requirements
- Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company
- Background in cold email agencies, lead generation, or similar high-velocity environments
- Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement
- Ability to personally write copy and troubleshoot campaigns when needed
- Technical enough to understand APIs, automations, and data flows without relying heavily on engineering
- Daily, practical use of AI tools for real operational work
- Strong problem-solving skills and comfort working in environments where systems are still being built
- Operated in fast-growing startups where roles are fluid and ownership is high
- Takes responsibility for outcomes without waiting for perfect processes
- Communicates directly and confidently with founders and executives
- Comfortable adapting as the business evolves
- Focuses on execution, impact, and results
Responsibilities
- Act as the primary point of contact for 20–30 active clients
- Lead client check-ins, manage expectations, and handle ongoing requests
- Anticipate risks early and proactively prevent churn
- Own client satisfaction, retention, and long-term success
- Diagnose and resolve underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality problems, and low-converting copy
- Quality-check campaigns before launch to ensure readiness and performance
- Continuously optimize campaigns for measurable outcomes
- Build and refine delivery documentation as the business scales
- Create practical playbooks that evolve with a growing startup
- Track SLAs, client health metrics, and delivery standards
- Work closely with the development team on technical and infrastructure issues
- Coordinate with the outreach team on execution and optimization
- Report directly to the founder on client health, risks, and delivery performance
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