Technical Integration Specialist (AMER)
New
C
ConstructorE-commerce
State of São Paulo, Brazil. Mexico. Montreal, Quebec, Canada, 2pm and 10pm UTC (9am to 5pm Eastern time)Full-TimeMiddle
Salary80,000 - 120,000 USD per year
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Job Details
- Experience
- Proven experience
- Required Skills
- JavascriptRESTful APIsJSONPostman
Requirements
- Proven experience in customer support or technical support roles
- Knowledge of REST-based web services
- Knowledge of APIs
- Knowledge of integration best practices
- Excellent communication and interpersonal skills
- Ability to explain technical concepts to non-technical audiences
- Detail-oriented mentality
- Commitment to delivering exceptional customer support
- Strong problem-solving skills
- Proactive approach to issue resolution
- Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time)
- Familiarity with structured data formats (JSON, CSV)
- Familiarity with basic search/index concepts
- Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs
- Familiarity with A/B testing
- Understanding of server side and client side contexts
- Understanding of network request routing / HTTP
- Familiarity working with open source libraries
- Familiarity with JavaScript web application development and integration patterns
Responsibilities
- Collaborate with customers to understand their technical integration needs and assist them through the integration process.
- Provide expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
- Help resolve technical challenges and integration issues alongside Customer Success teams.
- Work with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
- Act as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
- Document customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.
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