Reservations Coordinator
New
H
HandoffCorporate Housing, Property Management
LatAmFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Microsoft OfficeGoogle Workspace
Requirements
- 2+ years of experience in corporate housing, short-term / mid-term rentals, hospitality, relocation, real estate, or a related customer-facing, B2B service environment.
- Proven track record responding to and converting inbound leads or booking inquiries.
- Exceptionally strong written and verbal English communication skills.
- Highly organized and fast—you treat unanswered inquiries as urgent.
- Comfortable managing multiple platforms and open leads simultaneously.
- Highly detail-oriented with a strong commitment to data accuracy and follow-through.
- Proactive, self-directed, and comfortable working independently in a remote environment.
- Experience with corporate housing, mid-term rental or travel booking platforms (preferred).
- Familiarity with property management systems or booking software (preferred).
- Proficiency with Microsoft Office or Google Workspace (preferred).
- Comfort using AI tools (e.g., ChatGPT, Claude, or similar) to draft communications, summarize inquiries, and improve response efficiency (preferred).
- Experience with CRM or ticketing systems (preferred).
- Familiarity with client portals and internal communication tools (preferred).
- Experience working in distributed or remote teams (preferred).
Responsibilities
- Monitor and respond to all inbound inquiries across OTA and corporate housing platforms (Reloquest, Nomad, AltoVita, OWL, and Silverdoor and others) within defined SLA windows.
- Qualify leads based on dates, budget, unit availability, and guest or corporate client requirements.
- Follow up with prospective guests and clients to move open inquiries toward confirmed bookings.
- Present available units clearly and persuasively, tailoring communication to each lead's specific needs.
- Track and manage an active pipeline of open inquiries, ensuring no lead falls through the cracks.
- Coordinate with operations to confirm unit availability and readiness before committing to a booking.
- Process and confirm reservations accurately across all active platforms.
- Maintain up-to-date availability, pricing, and property information across all OTA portals.
- Ensure listing content, descriptions, and amenity details are accurate and current at all times.
- Identify and onboard new apartment inventory by researching available furnished units across target markets through platforms, broker networks, and direct landlord outreach.
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