- Monitor and respond to all inbound inquiries across OTA and corporate housing platforms within defined SLA windows.
- Qualify leads based on dates, budget, unit availability, and guest or corporate client requirements.
- Follow up with prospective guests and clients to move open inquiries toward confirmed bookings.
- Track and manage an active pipeline of open inquiries.
- Coordinate with operations to confirm unit availability and readiness.
- Process and confirm reservations accurately across all active platforms.
- Maintain up-to-date availability, pricing, and property information across all OTA portals.
- Identify and onboard new apartment inventory through research and direct landlord outreach.
- Maintain a live inventory of available, reserved, and upcoming units.
- Maintain accurate records of inquiries and track conversion metrics.
Customer serviceMicrosoft OfficeLead Generation+2 more