Reservations Coordinator
New
H
HandoffCorporate Housing
Location: LatAmFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceMicrosoft OfficeLead GenerationCRMGoogle Workspace
Requirements
- 2+ years of experience in corporate housing, short-term/mid-term rentals, hospitality, relocation, real estate, or a related customer-facing B2B service environment.
- Proven track record responding to and converting inbound leads or booking inquiries.
- Exceptionally strong written and verbal English communication skills.
- Highly organized and fast with a sense of urgency for inquiries.
- Comfortable managing multiple platforms and open leads simultaneously.
- Highly detail-oriented with a strong commitment to data accuracy and follow-through.
- Experience with corporate housing, mid-term rental or travel booking platforms.
- Familiarity with property management systems or booking software.
- Proficiency with Microsoft Office or Google Workspace.
- Experience with CRM or ticketing systems.
Responsibilities
- Monitor and respond to all inbound inquiries across OTA and corporate housing platforms within defined SLA windows.
- Qualify leads based on dates, budget, unit availability, and guest or corporate client requirements.
- Follow up with prospective guests and clients to move open inquiries toward confirmed bookings.
- Track and manage an active pipeline of open inquiries.
- Coordinate with operations to confirm unit availability and readiness.
- Process and confirm reservations accurately across all active platforms.
- Maintain up-to-date availability, pricing, and property information across all OTA portals.
- Identify and onboard new apartment inventory through research and direct landlord outreach.
- Maintain a live inventory of available, reserved, and upcoming units.
- Maintain accurate records of inquiries and track conversion metrics.
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