Engagement Manager
New
B
BuildOpsCommercial Contracting
Across the US and CanadaFull-TimeManager
Salary138,000 - 172,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceQuickBooks
Requirements
- 5+ years of proven leadership and project management skills
- Experience building, mentoring, and scaling project teams for enterprise or strategic customers
- Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions
- Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders
- Strategic thinker with strong analytical and problem-solving abilities
- Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C-level contacts
- Customer advocate that ensures customer needs are met and they receive the maximum value from the platform
- Proactive individual who anticipates customer needs and executes quickly
- Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment
- Proficiency with project management tools like GuideCX, Salesforce
- Data-driven approach to decision-making
- Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus
- Willingness to travel up to 25% to support on-site implementations and customer engagement
- Bachelor’s degree (B.A. or B.S.) preferred
- Startup experience is a plus
Responsibilities
- Act as the primary point of contact for clients, building strong relationships and understanding their needs and expectations.
- Act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals.
- Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track.
- Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met.
- Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.
- Proactively identify key customer relationships and proactively understand their needs and expectations.
- Identify, assess, and mitigate potential risks that could impact project timelines or outcomes.
- Help customers navigate the transition to new software, addressing concerns and managing resistance to change.
- Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.
- Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.
- Work with the leadership team to develop and execute strategies for further account software adoption.
- Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.
- Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors.
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