- Act as the primary point of contact for clients, building strong relationships and understanding their needs and expectations.
- Act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals.
- Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track.
- Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met.
- Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.
- Proactively identify key customer relationships and proactively understand their needs and expectations.
- Identify, assess, and mitigate potential risks that could impact project timelines or outcomes.
- Help customers navigate the transition to new software, addressing concerns and managing resistance to change.
- Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.
- Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.
- Work with the leadership team to develop and execute strategies for further account software adoption.
- Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.
- Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors.
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