Director of Customer Development
United StatesFull-TimeDirector
Salary110,000 - 140,000 USD per year
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Job Details
- Experience
- 12+ years
- Required Skills
- SalesforceGoogle Workspace
Requirements
- Bachelor’s degree or higher
- 12+ years of professional experience in EdTech, higher education institutions, or a combination of both
- Proven experience working with senior academic stakeholders and executive leadership teams
- Strong background in customer success, account management, consulting, or strategic advisory roles
- Experience managing multiple complex accounts and balancing competing priorities effectively
- Ability to lead executive business reviews and communicate value in a clear, strategic way
- Strong problem-solving mindset with a proactive approach to identifying risks and opportunities
- Excellent communication, relationship-building, and stakeholder management skills in a matrixed environment
- Comfort working with CRM tools such as Salesforce and collaboration platforms like Google Workspace
- Experience in higher education domains such as student success, academic affairs, enrollment, or institutional research is preferred
Responsibilities
- Manage a portfolio of higher education accounts, building trusted relationships with senior leaders including Presidents, Provosts, and other executive stakeholders.
- Serve as a strategic advisor to customers, understanding institutional challenges and aligning solutions to student success and institutional outcomes.
- Own the renewal process, including contract negotiation, expansion opportunities, and account growth strategies.
- Develop and execute success plans tied to customer goals, ensuring effective adoption and measurable ROI from solutions.
- Coordinate internal teams and subject matter experts to support customer outcomes and ensure successful execution of success plans.
- Track account health, KPIs, engagement metrics, and renewal forecasts using CRM systems such as Salesforce.
- Identify and develop upsell and cross-sell opportunities across accounts, including additional services and solutions.
- Maintain accurate reporting of account activity, performance indicators, and renewal pipelines.
- Identify customer success stories and leverage them for references, case studies, and advocacy initiatives.
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