Donor Support Associate [Temporary Role]

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, ESTTemporaryEntry

Salary31.25 per hour

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Job Details

Requirements

Experiences in customer service
Demonstrated success in supporting customers on a daily basis both over email and over the phone
Strong preference for experience working with HubSpot (or similar email ticket programs such as Salesforce/Zendesk)
Attention to detail
Troubleshooting skills
Organization and efficiency over the phone and via email
Excellent communication skills
Comfort with going solo
A goal-oriented outlook
Passion for our mission

Responsibilities

Provide day-to-day, high-quality support donors on a variety of inquiries, including but not limited to refunds, canceling recurring donations, standard login inquiries, and managing various other donor-related requests
Efficiently triage all incoming support requests to the correct team based on email content
Provide proactive support and outreach to our users as needed
Review voicemails and return phone calls as needed
Flag potential bugs or issues with ActBlue’s platform that are reported to us by our users as needed
Review donation transactions as part of our fraud prevention workflow
Meet established quality and productivity standards for the role

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31.25 per hour

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