Customer Support & Onboarding Specialist - Accounting (APAC / North America)

New

CloudbedsHospitality Software

Philippines or APAC region, US EST and/or PSTFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: 5+ years

Requirements

5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry
Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable)
Strong working knowledge of North American accounting standards (US GAAP)
Strong customer-facing communication skills
Availability to work North American business hours (US EST and/or PST)
Comfort navigating SaaS platforms and adopting new tools quickly
CPA qualification or equivalent accounting certification is a strong plus
Prior hands-on experience in hotel operations (front office, night audit, or revenue management) is a bonus
Experience with M3 specifically is highly valued
Active personal use of AI tools or workflow automation is a bonus

Responsibilities

Guide North American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, and reconciliation workflows aligned with US GAAP standards
Translate each customer's unique business processes into a properly configured Cloudbeds environment
Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and other North American accounting systems
Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach
Serve as the internal subject matter expert on North American hospitality accounting practices and US GAAP standards
Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across North American markets
Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap

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