Customer Support & Onboarding Specialist - Accounting (APAC / North America)
New
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Third-Party Job PostsHospitality
Philippines or APAC region, US EST and/or PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- SaaSNetSuiteQuickBooks
Requirements
- 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry
- Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable)
- Strong working knowledge of North American accounting standards (US GAAP)
- Strong working knowledge of platforms most commonly used by North American hotel clients
- Strong customer-facing communication skills
- Availability to work North American business hours (US EST and/or PST)
- Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding
- CPA qualification or equivalent accounting certification is a strong plus
Responsibilities
- Guide North American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, and reconciliation workflows aligned with US GAAP standards
- Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment
- Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and other North American accounting systems
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach — engaging directly with clients' accounting professionals as a peer-level expert
- Serve as the internal subject matter expert on North American hospitality accounting practices and US GAAP standards
- Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across North American markets
- Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap
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