Medical Virtual Assistant (Medical Receptionist / Clinical Support)
W
Winning AssistantsHealthcare
Philippines, ESTFull-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- Atleast 1 year
- Required Skills
- EHR
Requirements
- Atleast 1 year of experience working in healthcare administration, medical office support, or clinical call handling in a remote healthcare support role
- Strong familiarity with medical workflows and patient communication
- Experience using Electronic Health Record (EHR) systems
- Experience handling high call volumes and multitasking in a clinical environment
- Excellent phone communication skills with a clear and professional speaking voice
- Strong communication skills with consistent responsiveness
- Ability to communicate with empathy and professionalism
- Strong attention to detail when reviewing patient charts and documentation
- Ability to manage multiple tasks efficiently in a fast-paced clinical environment
- Strong organizational and problem-solving skills
- Ability to work independently with minimal supervision
- Ability to follow structured workflows and manage patient scheduling systems
- Comfortable learning and adapting to new tools and workflows
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Must be available for video meetings with your camera on (when needed)
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet, professional workspace
- Experience working in a gastroenterology clinic or similar specialty practice (Preferred)
- Background in medical assisting, nursing, or clinical support (Preferred)
- Experience with patient scheduling or clinical call triage (Preferred)
- Proficiency in using iPhone, AllWorx, Modernizing Medicine GI, Clara AI, PanOptics and Microsoft Teams (Preferred)
- Bilingual Spanish and English is a plus
Responsibilities
- Convert referrals and patient inquiries into scheduled appointments through outbound calls
- Follow up with patients who were referred for consultations or procedures
- Manage high-volume inbound clinical support calls from patients
- Coordinate diagnostic orders with hospitals, imaging centers, and diagnostic facilities
- Retrieve patient test results from the EHR system and communicate results to patients
- Review medication records when patients call regarding prescriptions and confirm updates
- Speak with patients who call regarding symptoms or medical concerns and escalate urgent issues
- Manage voicemail messages converted into text through the clinic’s Clara system and follow up
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