Client Success Leader - Foam (USA)
New
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Whalar GroupTalent Management
Remote - LA basedFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceSaaSCRM
Requirements
- Must be based in Los Angeles, with flexibility to travel locally for in-person meetings multiple times per week.
- 5+ years of experience in client success, account management, talent management, influencer marketing, or a related agency role.
- Prior experience working directly at or with a talent management agency, creator economy company, or influencer marketing platform is required.
- Deep industry fluency and lived, working knowledge of how talent agencies and management companies operate in Los Angeles and across the US.
- Experience as a talent manager, agent, high-level coordinator or in a client-facing role within influencer marketing or entertainment is a strong differentiator.
- Experience working with SaaS platforms is required.
- Comfortable learning new software quickly, running polished product demos, and translating complex features into clear, compelling value for clients.
- Comfortable using AI platforms to support work and helping clients do the same.
- Ability to read and interpret user engagement data, platform analytics, and usage metrics.
- Experience with tools like Heap, Streak, or similar CRM and product analytics platforms is a plus.
- Strong relationship builder with a natural ability to connect and engage at all levels.
- Obsessed with client satisfaction, retention, and growth.
- Excellent written, verbal, and presentation skills.
Responsibilities
- Building strong, trust-based relationships with talent managers and agents through frequent in-person interactions (coffees, meals, office visits, events, and more).
- Act as the face of Foam in LA — ensuring we’re seen as a partner, not just a vendor.
- Onboard, train, and support new clients end-to-end, ensuring they’re set up for success.
- Own client issue resolution — triaging problems quickly, communicating proactively, and looping in the right internal teams without dropping the ball.
- Conduct regular demos of Foam to showcase features, updates, and best practices.
- Collaborate with Client Success and Product Marketing to create and implement adoption strategies.
- Drive adoption by encouraging broader use across teams and deeper engagement with Foam’s full suite of features.
- Collect, synthesize, and share client feedback internally to inform product development and feature prioritization.
- Represent Foam at LA-based industry events, gatherings, and client activations.
- Maintain clear, up-to-date visibility of your client portfolio in our CRM and ownership of account health tracking. Leverage data across CRMs, analytics platforms, and internal tools to master client engagement patterns, and deliver regular, insightful reports on client health, product adoption, and overall satisfaction.
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