Enterprise Customer Success Manager
New
N
NebiusAI/Cloud Computing
United StatesFull-TimeManager
Salary195,000 - 230,000 USD per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceSalesforceHubSpotLLMLangChainCRM
Requirements
- 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager
- Preferably in B2B SaaS
- Proven experience working with technical users of developer tools or modern AI/LLM-based platforms
- Comfort navigating complex technical conversations with both developers and business stakeholders
- Outstanding communication and presentation skills
- Capable of building rapport across technical and executive audiences
- Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell
- Experience using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
- Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
- Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
- Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus
Responsibilities
- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
- Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
- Shape the future of the post-sale experience at Tavily
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