Senior Customer Success Manager
New
Within U.S.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- Salesforce
Requirements
- 3-5 years of experience in customer success, account management, or related field
- Bachelor’s Degree preferred or equivalent experience
- Ability to understand key customer personas and needs from IT suppliers
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to work collaboratively with cross-functional teams
- Knowledge of Salesforce
- Knowledge of Microsoft 365
- Familiarity with Gainsight or ChurnZero (preferred)
- Willingness to travel within U.S. (10% travel)
Responsibilities
- Build and sustain trusted, long-term partnerships with clients by serving as a strategic advisor.
- Guide new clients through a structured onboarding journey, ensuring they are fully enabled and effectively trained.
- Represent the customer’s perspective internally by capturing feedback and collaborating with product teams.
- Monitor client engagement and usage trends to anticipate challenges and address risks proactively.
- Partner with Sales on renewal cycles and support success planning and ROI demonstration.
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