Sr Product Owner – Digital Client Interface
New
C
Compeer FinancialFinancial Services
Illinois, Minnesota and WisconsinFull-TimeSenior
Salary94,400 - 142,900 USD per year
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Job Details
- Experience
- Minimum of 7 years of experience
- Required Skills
- Project ManagementMS OfficeCRM
Requirements
- Bachelor’s degree in business, computer science, or digital related field or an equivalent combination of education and experience
- Minimum of 7 years of experience in consumer/digital products
- Advanced understanding of product strategy, product development lifecycle, market, industry, and client goals
- Advanced project management skills, including a proven ability to think end-to-end, establish priorities, manage long-term projects, and manage multiple projects simultaneously
- Proven client service skills and able to articulate product functionality both to technical and non-technical audiences
- Demonstrated success of leading consumer application and capability strategy and execution from concept to launch
- Advanced experience using dashboards, metrics, and voice of the customer feedback to understand how customers interact with applications for their needs and make informed decisions on enhancements to increase adoption, engagement, satisfaction, and task accomplishment
- Ability to lead, influence and inspire cross-functional groups
- Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization
- Strong computer skills, including MS Office applications and customer relationship management (CRM) programs
- Valid driver’s license
Responsibilities
- Develop overall product vision/roadmap in collaboration with other stakeholders (e.g. scrum master, scrum team, marketing, change management, business owners, etc.) and ensures they align with Compeer’s digital strategy.
- Support and educate the development team on the product value, vision and purpose. Ensures that everyone has a solid understanding of what the product is meant to do.
- Manage product backlog and partner with cross functional stakeholders and business process owners to set priorities for each feature/project release.
- Collaborate with technology business partners, and business sponsor(s) to guide and support the product through the technology portfolio management process.
- Evaluate new tools and practices, and use when they will benefit the product.
- Gather, interpret, and articulate user and business requirements/represents both client/market and business needs in product development; helps the team to understand and apply the voice of the client and business requirements.
- Approve stories; partner with scrum manager to groom backlog and plans development sprints; product increment and release planning.
- Develop and provide training to Contact Center and Service Desk on system updates, enhancements, and process changes.
- Serve as the non-technical SME for the product across the organization and externally.
- Facilitate and maintain relationships between Compeer and vendors/partners, negotiating contract service agreements, creating standards for the vendors and finding the best available vendors.
- Ensure the application successfully implements Compeer approved roles and profiles for identity and access management.
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