- Building strong, trust-based relationships with talent managers and agents through frequent in-person interactions (coffees, meals, office visits, events, and more).
- Act as the face of Foam in LA — ensuring we’re seen as a partner, not just a vendor.
- Onboard, train, and support new clients end-to-end, ensuring they’re set up for success.
- Own client issue resolution — triaging problems quickly, communicating proactively, and looping in the right internal teams without dropping the ball.
- Conduct regular demos of Foam to showcase features, updates, and best practices.
- Collaborate with Client Success and Product Marketing to create and implement adoption strategies.
- Drive adoption by encouraging broader use across teams and deeper engagement with Foam’s full suite of features.
- Collect, synthesize, and share client feedback internally to inform product development and feature prioritization.
- Represent Foam at LA-based industry events, gatherings, and client activations.
- Maintain clear, up-to-date visibility of your client portfolio in our CRM and ownership of account health tracking. Leverage data across CRMs, analytics platforms, and internal tools to master client engagement patterns, and deliver regular, insightful reports on client health, product adoption, and overall satisfaction.
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