Assistant Community Manager - HOA Portfolio
New
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HOATalentProperty Management, HOA
Philippines, Night shift: ~9 PM–6 AM PHT (aligned to U.S. Central Time)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Google Workspace
Requirements
- 2+ years of experience in customer service, administrative support, or property management
- Exceptional written and spoken English
- Proficiency with web-based tools: Google Suite (Gmail, Docs, Sheets), DocuSign, and ticketing systems
- Strong organizational skills with the ability to manage multiple open tickets and priorities simultaneously
- Comfortable working independently and proactively flagging issues to your manager
- Must be based in the Philippines and available to work night shift (approx. 9 PM–6 AM PHT)
Responsibilities
- Serve as the primary point of contact for inbound calls and emails from HOA owners, board members, and vendors
- Manage and resolve support tickets in Vantaca, ensuring timely follow-up and accurate documentation
- Research and resolve accounts receivable (owner) and accounts payable (vendor) payment discrepancies
- Prepare, track, and route documents for electronic signature via DocuSign
- Coordinate daily operational tasks across an HOA portfolio in collaboration with a U.S.-based Community Manager
- Communicate clearly and professionally with U.S.-based clients and vendors on business needs and status updates
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