Medical Virtual Assistant - Customer Care Insurance Admin
New
W
Winning AssistantsHealthcare, Restoration Services
Philippines, Mountain Daylight TimeFull-TimeMiddle
Salary5 - 6 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Relevant work experience
- Required Skills
- SalesforceGoogle SheetsGoogle WorkspaceCRM
Requirements
- Previous experience in administrative support, insurance coordination, or customer care
- Strong written and verbal communication skills in English
- Comfortable with phone and email communication with insurance reps
- Ability to follow clear SOPs while working independently
- Excellent organizational skills and attention to detail
- Experience using CRMs (Acculynx, Salesforce, or similar tools preferred)
- Proficiency in Google Workspace (Drive, Sheets, Docs, etc.)
- Fast, stable internet
- Quiet, professional workspace
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Proficient in speaking and writing English very clearly
- Relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding
Responsibilities
- Contact insurance companies and claim adjusters to obtain updates on claims, paperwork, and settlement statuses
- Collect and organize essential documents, including adjuster summaries, scope of loss reports, settlement statements, and payment confirmations
- Follow up on submitted estimates and invoices to verify receipt and payment progress
- Update CRM records with communications, documents, and status changes
- Move clients through internal workflow stages based on job progress
- Communicate daily with internal team members to provide status updates and flag issues
- Ensure digital job files are well-organized and audit-ready
View Full Description & ApplyYou'll be redirected to the employer's site
