- Serve as the primary point of contact for inbound calls and emails from HOA owners, board members, and vendors
- Manage and resolve support tickets in Vantaca, ensuring timely follow-up and accurate documentation
- Research and resolve accounts receivable (owner) and accounts payable (vendor) payment discrepancies
- Prepare, track, and route documents for electronic signature via DocuSign
- Coordinate daily operational tasks across an HOA portfolio in collaboration with a U.S.-based Community Manager
- Communicate clearly and professionally with U.S.-based clients and vendors on business needs and status updates
Google Workspace