Bilingual Medical Virtual Assistant - Spanish-English
New
W
Winning AssistantsPediatric Therapy, Healthcare
Venezuela, Bolivarian Republic of. El Salvador. Colombia. Mexico. Bolivia, Plurinational State of. Nicaragua, Eastern Daylight TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- At least 1 year
- Required Skills
- Microsoft ExcelData management
Requirements
- At least 1 year of experience in a similar role (Medical Receptionist, Billing Specialist, Patient Coordinator, or Medical Administrative Assistant)
- Knowledge of medical billing
- Knowledge of insurance verification
- Knowledge of claims processing
- Experience communicating with insurance providers regarding claims, coverage, or authorization requests
- Familiarity with credentialing processes and prior authorization procedures
- Familiarity with medical coding standards (ICD-10, CPT, HCPCS)
- Spanish-speaking preferred
- Strong scheduling skills with the ability to manage a high volume of calls and referrals
- Experience with TheraBill or similar systems, or strong scheduling system proficiency
- Proficiency in Excel, including formulas, data organization, and reporting
- Ability to convert therapy units into billable hours and apply this in scheduling and billing
- Strong attention to detail with the ability to review and double-check work for accuracy
- Clear and direct communication skills, with the ability to provide complete and accurate responses
- Strong English communication and organizational skills
- Ability to handle patient-sensitive information with confidentiality and professionalism
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
Responsibilities
- Handle a high volume of incoming patient calls, referrals, and general inquiries
- Schedule, confirm, and follow up on patient appointments
- Maintain accurate and organized records of patient calls, appointments, and communications
- Track patient schedules, therapist availability, and service coordination
- Communicate with insurance companies regarding coverage, claims, and authorization requirements
- Process insurance claims and assist with prior authorizations
- Apply medical coding (ICD-10, CPT, HCPCS) for accurate claim submission
- Assist with credentialing-related documentation and insurance requirements
- Track insurance approvals, authorizations, and limitations to support scheduling and billing
- Convert therapy units (based on CPT codes) into billable hours for scheduling and billing purposes
- Review therapist schedules to ensure required billable hours are met and identify gaps
- Track and report billable hours accurately for insurance and internal records
- Apply understanding of varying unit durations (e.g., 15-minute or 30-minute units) when scheduling services
- Create and maintain spreadsheets for patient schedules, insurance authorizations, and billing hours
- Use Excel formulas to calculate billable hours and convert units into hours
- Organize and analyze data using sorting, filtering, and pivot tables
- Maintain accurate, structured, and up-to-date records of appointments, authorizations, and patient communications
- Maintain and update patient records in compliance with healthcare regulations and confidentiality standards
- Provide general administrative support, including document processing and patient correspondence
- Assist with remote patient monitoring coordination when needed
- Schedule interviews for Indeed candidates and coordinate availability
- Maintain supervision and tracking spreadsheets to ensure accurate records
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