Bilingual Operations (Public Records) Specialist
Colombia, UTC-5Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish, English
- Experience
- 1+ year(s)
- Required Skills
- Microsoft ExcelMS Office
Requirements
- Bilingual in Spanish & English (verbal and written)
- Advanced English communication skills (Written and Oral)
- High School Diploma, GED, or equivalent required
- Can follow directions as established by company and client
- 1+ year(s) of work experience, preferably in a call center, BPO/KPO environment, and/or with fact-checking responsibilities
- Typing speed of at least 20 words per minute (WPM) with 90% accuracy
- Familiar with MS Office Suite, especially Excel
- Attention to detail and use of good judgment
- High analytical skills
- Organizational skills
- Time-management skills
Responsibilities
- Cross check previous professional and personal records entered via the company platform by applicants
- Perform online research on criminal records
- Carry out an in-depth compliance analysis as requested adhering to deadlines
- Follow quality guidelines and also achieve the targets set by the Team Leader
- Mentors new joiners and quality checks work for compliance and accuracy
- Keeping information files and records up to date
- Communicate with managers and structures with issues related to compliance or risks encountered
- Follow IT Policy and Data Security guidelines
- Attend required internal trainings (e.g., Compliance, Privacy)
- Attend business unit meetings
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