Project Operations Manager - Client Delivery

New

Latin America, Eastern Europe, or South Africa preferred, Strong overlap with EST requiredContractManager

Salary2500 - 4000 USD per month

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Job Details

3–6+ years of experience in project operations, project coordination, or PMO roles
Strong experience managing resource planning, utilization tracking, and reporting
Advanced proficiency in project management tools (Teamwork, Asana, ClickUp, or similar)
Strong skills in Google Sheets or Excel (formulas, reporting, dashboards)
Highly detail-oriented
Comfortable holding teams accountable and following up persistently
Self-motivated and able to operate independently in a fast-paced, remote environment
Strong written and verbal communication skills in English
Experience working in a HubSpot partner agency or similar professional services environment (preferred)
Familiarity with billable utilization models (preferred)
Experience improving or implementing operational processes at scale (preferred)

Own and maintain project tracking accuracy across all active client engagements (tasks, timelines, statuses)
Manage and monitor team capacity, utilization, and resource allocation
Ensure time tracking is completed accurately and consistently across the team; proactively follow up on gaps
Build and maintain reporting dashboards for leadership (utilization, billable vs. non-billable, project health)
Identify and escalate capacity risks, timeline risks, and scope misalignment
Maintain clean, standardized project plans across all accounts to ensure consistency
Act as the operational bridge between Client Success and Implementation teams
Enforce adherence to internal processes and drive accountability across delivery teams
Continuously improve workflows, templates, and systems to increase efficiency and clarity

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