Manager, Global Reverse Logistics
New
Remote- Eligible UK LocationsFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–8+ years
- Required Skills
- NetSuite
Requirements
- 5–8+ years of experience in reverse logistics, supply chain, or operations
- Experience in consumer hardware or durable goods preferred
- Experience managing 3PLs and external partners in a global environment
- Strong operator mindset with a track record of building and scaling processes
- Demonstrated ability to improve cost, quality, and speed in logistics or returns operations
- Experience with B2B returns, RMA workflows, and credit/reconciliation processes within ERP systems
- Ability to work cross-functionally with Support, Product, Finance, and Engineering teams
- Data-driven, with the ability to define metrics, analyze performance, and act on insights
- Experience with ERP/WMS systems (NetSuite or similar preferred)
- Comfortable operating in ambiguity and building structure where processes are not yet defined
Responsibilities
- Own end-to-end reverse logistics operations globally across D2C and B2B channels, including intake, inspection, disposition, and routing
- Define and optimize disposition logic and refurbishment workflows to maximize recovery value, reduce scrap, and enable resale and replacement programs
- Manage global 3PL partners and reverse logistics network performance, including SLAs, throughput, and continuous improvement initiatives
- Drive cost and cycle time improvements through transportation strategy (carrier selection, routing, consolidation) and cost-to-serve optimization
- Own B2B returns workflows, including authorization, policy enforcement, and accurate, timely credit issuance in partnership with Finance and Commercial teams
- Build scalable operations by defining system requirements and implementing workflows across ERP, returns platforms, and WMS
- Partner cross-functionally with Customer Support, Product, Hardware, and Finance to reduce return rates, improve product quality, and ensure operational and financial accuracy
- Establish and manage key performance metrics (cost, quality, delivery, financial accuracy), using data to drive decisions and continuous improvement
- Support warranty operations by optimizing repair vs. replacement decisions and spare parts utilization
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