Customer Success Manager - Enterprise & Strategic Accounts

New

PhilippinesFull-TimeManager

Salary not disclosed

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Job Details

7+ years in customer-facing roles such as Customer Success, Sales, and/or Marketing
Strong track record of driving customer satisfaction and retention
Experience managing complex enterprise accounts and building trusted customer relationships
Ability to seek new relationships for driving upsell
Understanding of Oracle, SAP, and VMware ecosystems preferred
Ability to grasp new technical services
Excellent communication, negotiation, and presentation skills
Ability to engage at executive levels
Proven ability to identify and close renewal and expansion opportunities
Strong time management and prioritization skills
Proactive, hands-on approach with a passion for delivering seamless customer experiences
Acting as a customer advocate
Detail-oriented with consistent CRM hygiene and account lifecycle management expertise
Ability to work effectively within cross-functional teams
Flexible and adaptable in a high-change environment
Open to new concepts and continuous learning
Self-motivated, curious, and creative with willingness to lead special projects

Manage a portfolio of Enterprise and Strategic accounts to increase renewals, reduce churn, and identify expansion opportunities
Drive expansion revenue opportunities to closure partnering with other Go-To-Market team members
Develop and execute customized success plans aligned with customers’ global business goals
Keep informed of the Spinnaker Support services portfolio and translate offerings into solving customer challenges
Drive lifetime customer value by anticipating needs and ensuring positive customer health scores
Serve as the primary post-sales contact for account questions, technical and security inquiries
Lead customer escalations in partnership with cross-functional teams, driving resolution and continuous improvement
Conduct regular business reviews with executive stakeholders to align services with strategic objectives
Partner closely with Sales to develop account plans and identify growth opportunities
Collaborate with Marketing to support corporate initiatives, industry events, and customer references
Maintain accurate CRM data including renewal, upsell, and cross-sell opportunities
Support global renewal and retention processes while contributing feedback on service, process, and tool enhancements
Help refine the customer journey by implementing standardized engagement points

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