Call Center Representative - Outbound Appointment Setter

Indianapolis, Indiana, United States. Columbus, Ohio, United States. Lexington, Kentucky, United States. Chicago, Illinois, United States. Dallas, Texas, United States. Albuquerque, New Mexico, United States, Eastern Standard Time hoursFull-TimeEntry

Salary not disclosed

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Job Details

Experience: 1+ year

Requirements

Previous home improvement experience in a call center setting
High School diploma or equivalent
1+ year of call center experience
Experience with Lead Perfection CRM a plus
Must be able to work independently in a fast-paced environment
Excellent phone and communication skills
Energetic and have a positive attitude
Task oriented and driven to meet and exceed goals
Weekend availability required
Available to work during Eastern Standard Time hours

Responsibilities

Engage with prospective clients with the goal of setting appointments for the sales team
Be a subject matter expert and communicate the value of company products and services
Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
Follow the designated sales process for appointment setting including confirming full and accurate client information
Ensure all activity and information is accurately logged in CRM
Provide a high level of customer service to ensure a positive experience

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